These Terms & Conditions govern the use of the Upminster Florist e-commerce website and the online flower delivery services provided by Upminster Florist in Upminster and the surrounding areas. By placing an order via our website, you agree to be bound by these terms, as well as any policies or guidelines posted on the website. Please read these Terms & Conditions carefully before making use of our services. If you do not accept these terms, please refrain from using our website or ordering products.
These Terms & Conditions apply to all customers ordering from Upminster Florist through our website, with flower delivery or collection in Upminster and its surrounding areas. They constitute a legally binding agreement between Upminster Florist ("we", "us", "our") and the customer ("you", "your").
Placing an Order
To order flowers or floral arrangements, you must use our secure online ordering system. The products displayed are representative of our range, but flower varieties, colours, and packaging may vary due to seasonal or stock availability. Please review all product details and descriptions before submitting your order.
Order Confirmation
Once you have added items to your basket and proceeded through the checkout process, you will be asked to provide the necessary delivery information and select your preferred delivery date, subject to availability. Before confirming your order, please check all details thoroughly, including recipient’s address and any personal message. You will receive an automatic order confirmation email when your order has been received. Confirmation of receipt of your order does not indicate our acceptance of your order; acceptance is only confirmed once full payment has been processed and the order dispatched. We reserve the right to cancel or refuse any order at our discretion.
Product Substitution
In the unlikely event that specific flowers or products are unavailable at the time of fulfilment, we reserve the right to substitute with flowers of equal or greater value and quality. We will always attempt to retain the style, theme and colour scheme of your chosen arrangement.
Upminster Florist accepts payment via the methods indicated at checkout, typically including major credit and debit cards. All payments must be made in British Pounds (GBP) and in advance of delivery. Your payment details are processed securely and are not stored by Upminster Florist after transaction completion.
Prices listed on our website are inclusive of VAT (where applicable). Delivery charges, where applicable, will be stated separately at checkout before you confirm payment. We reserve the right to change prices at any time; however, orders already placed before any change will not be affected.
If payment is declined, we will not be obliged to dispatch goods or provide services, and your order may be cancelled unless payment is made within a reasonable time frame.
Area Coverage
Our flower delivery service is available for customers in Upminster and the surrounding areas as stated on our website. Delivery dates and slots are subject to availability. If you wish to arrange delivery outside our standard service area, please contact us for a bespoke solution, although such orders may incur additional charges and are subject to acceptance.
Delivery Instructions
We will deliver your order to the address provided at checkout. It is your responsibility to provide accurate delivery details, including postcode, contact information, and any specific requirements. We cannot accept liability for orders delayed or undelivered due to incorrect or incomplete information provided by you.
Recipient Not Available
If the recipient is not available at the delivery location, our driver will attempt to leave the order in a safe place, with a neighbour, or as per any instructions given at checkout. A delivery note will be left to inform the recipient. Where neither is possible, we will attempt to re-arrange delivery. Additional charges may apply for redelivery.
Timing
While we do our utmost to deliver orders on the requested date, we cannot guarantee specific delivery times. Deliveries are subject to unforeseen factors such as traffic, adverse weather, or events beyond our control. In the event of significant delay, we will make reasonable efforts to update you and agree a suitable resolution.
You may cancel or amend your order by contacting us as soon as possible after placing the order and at least 24 hours before the scheduled delivery. Cancellations made with less than 24 hours’ notice before the scheduled delivery time cannot be guaranteed a refund, as flowers are perishable and may already be prepared for dispatch. Amendments such as delivery address, date, or personal message may be accommodated if sufficient notice is given, but this cannot be guaranteed.
If you wish to cancel or change your order after the cancellation period, please contact us for assistance. We will make every effort to resolve the issue but reserve the right to charge for any work undertaken or costs incurred.
Any order that is already in transit or delivered cannot be cancelled, refunded or amended.
Non-Perishable Items
If you have received non-perishable goods that are faulty or incorrect, please contact us within 7 days of receipt to arrange a return, exchange, or refund. Returned goods must be in their original condition and packaging.
Perishable Items
Due to their perishable nature, flowers and related fresh products cannot be returned. However, if your order arrives damaged, or you are dissatisfied with the quality for a valid reason, please contact us within 24 hours of delivery with photographic evidence. We will investigate and, where appropriate, offer a replacement, partial refund, or full refund at our discretion.
We strive to ensure all flowers and products provided are fresh, of high quality, and accurately described. However, natural variations in flower colour, size, and form can occur and are not considered faults.
Upminster Florist’s liability for any direct loss arising from our negligence, breach of contract, or other cause will be limited to the value of the goods ordered. We do not accept liability for any indirect, consequential, or economic loss arising from any order or use of our services, except in cases of fraud or personal injury caused by our negligence. Upminster Florist will not be held liable for failure or delay in performing any obligations under these terms where such failure results from any cause beyond our reasonable control, including acts of God, adverse weather, or disruption to supply chains.
By placing an order, you confirm that all details provided are correct and that you are over 18 years of age. You must ensure that any recipients of alcohol or restricted goods are also over the legal age limit in the UK, upon delivery. It is your responsibility to check and comply with any local laws regarding the sending or receipt of flowers and gifts.
All content on our website, including images, product descriptions and branding, is the property of Upminster Florist or its licensors. No part of the site may be reproduced, distributed, or used for commercial purposes without express written permission from Upminster Florist.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the supply of products or use of our services are subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining terms will remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver of that provision. We reserve the right to amend these Terms & Conditions at any time without notice. The latest version will be posted on our website and supersedes all previous versions.
These Terms & Conditions apply to all flower delivery orders placed online by customers in Upminster and the surrounding areas. By submitting an order, you are agreeing to these terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
