At Upminster Florist, we are committed to providing only the freshest, highest-quality flowers to every customer across Upminster. Whether you’re sending a heartfelt gift, celebrating a special occasion, or decorating your business, your satisfaction is our top priority. Our experienced team hand-picks and carefully prepares every bouquet, ensuring that our flowers arrive as vibrant and fresh as possible. That’s our fresh flowers guarantee to every household and business we serve locally.
If your flowers arrive damaged or not in the condition you expected, please notify us on the same day you receive your delivery. We kindly ask you to take clear photos of the damaged flowers and packaging and share them with us as part of our assessment process. Our team strives to address these concerns promptly, ensuring you receive the excellent service that makes us a trusted Upminster florist.
We guarantee that all of our flowers will remain fresh for a minimum of five days from the date of delivery, provided proper care instructions are followed. If your flowers begin to wilt or show signs of poor freshness within this timeframe, please contact us with photos and a description of the issue. Our commitment is to ensure you enjoy your bouquet’s beauty for as long as possible.
Your satisfaction matters to us. Should your flowers arrive damaged, or if they do not meet our freshness promise within the five-day window, you can choose between a free replacement or a full refund. Our standard options include:
We may occasionally request the return of the original flowers for quality investigation and improvement, helping us maintain our local reputation for excellence.
If you are dissatisfied with your order or service at any point, our friendly and professional team is here to help resolve the issue. Please provide your order details and a description of your complaint, along with any supporting photos if relevant. We will thoroughly review your feedback and respond as quickly as possible. Most concerns are resolved within two working days, and we will keep you updated on the progress throughout.
As a longstanding local florist, we value every customer and our reputation within the Upminster community. We are dedicated to supporting our neighbours, both households and businesses, with reliable service and guaranteed fresh flowers. Thank you for choosing Upminster Florist – your trust is important to us every day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
